Lori B
Level 2

Employees and payroll

The Export error started again month after being resolved. Multiple calls to QB Payroll support, even providing dates when the previous export problem was resolved, and it is still not working. I was told this is a known issue and I will get an email when it is resolved. I got an email with a resolution to a problem - but not my export issue? Will try calling again as I need to set up a new export category and not able to because I get a Blank Screen when trying to edit Export Preferences. I have been manually entering payroll transactions in to QB Online at and extra hour of time each pay period due to employees getting varying paycheck amounts due to overtime, temporary employees and holiday bonuses. Would a discount be in order for my client for the continued lack of functionality between to 2 Quickbooks products?