QueenC
Moderator

Employees and payroll

Welcome to the Community forum, @Elbee27.

 

I can see the challenges this has put you through. It isn't easy when you can't continue with your business-related transactions and wasn't given a permanent fix. No worries, I'm here to make certain that your concern is handled properly.

 

However, I'd be happy to offer more assistance before I direct you to them. Would you mind sharing with me the specific issue you're encountering with QuickBooks Online? Any extra information will be really appreciated so I can respond with a precise answer.

 

I also recommend contacting our Customer Care Support team if you want an in-depth investigation of your issue. This way, they'll be able to look at your account in a safe manner and find the root cause of the issue you're having right now.

 

Here's how you can connect to them:

 

  1. Go to Help.
  2. Enter the description of the issue then click on Contact us.
  3. Click Let's talk.
  4. Select Start a chat or Get the number.

 

Be sure to check on their support hours to be assisted on time.

 

Additionally, to stay current with QuickBooks news and the latest enhancements, I recommend checking out our blog: QuickBooks Blog.

 

I'll be keeping an eye out for your reply and as always, you can get back here in the Community if you need further assistance with regard to QuickBooks. Take care and have a great day ahead.