Hello there, @hlang52282.
This isn't the kind of experience we want you to have and I want to make sure this is well taken care of.
The error you're having can be caused by the piled-up cache in your regular browser. Temporary internet files from your browsing history are kept in a browser's cache. However, because it gathers an excessive amount of files, your account's performance may decrease.
Try using a private browser when adding a new employee. Here's how to access incognito mode in some of the most commonly used web browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
If it works, proceed and clear the cache in the one that you're currently using.
In the event it continues occurring while using incognito, you'll initially have to try switching to another browsing application.
Here's a list of supported browsers:
- Google Chrome
- Mozilla Firefox
- Safari 11 or newer
If the issue persists even after performing the given troubleshooting steps, I suggest reaching out to our Customer Care Support. They can check further why you're receiving the error and perform a secured screen-sharing session then run a set of examinations to amend the underlying issue. Be sure to check out our support hours to ensure we address your concern on time.
Once done, you may want to track and invoice your billable time, and keep all your billable expenses organized, check out this article: Enter billable time by job in QuickBooks Online.
If there’s anything else I can help you with in adding a new time tracker user, leave a comment below. I’ll jump right back in to assist further. Take care!
