Folks - I know you are trying to help, but this is not about me being heard or an issue at the employee level with how to access or set up Workforce. We all already know all of that. This is a systemic issue with the way the payroll data is displayed to employees in Workforce when they click on the "SEE DETAILS" button to view their paystub data online. Please review my attached document outlining the error that is occurring in the way payroll data is displayed in Workforce. I just got off the phone with QB Assisted Payroll to review this and they clearly see the issue. What I need help with is for someone to elevate this to the right tech team. I opened a case with Intuit, but need this info to get over to Workforce.
Here are the issues with Workforce Onscreen Payroll Summary. Note the pdf "downloadable" paystub is correct as is the pay stub in QB desktop.
1) ADDITIONS ARE TREATED AS DEDUCTIONS AND CALCULATION OF YTD NET PAY IS INCORRECT
2) Additions and Deductions from pay are consolidated under “DEDUCTIONS” – this is not only very confusing to employees, but also plainly incorrect. It should at the very least display as "Adjustments"
3) Error in calculations probably due to #2 … Additions are not added to pay, but rather are deducted. WTH?
a) The “Total” under Deductions section is INCORRECT
b) The YTD NET PAY is incorrect
4)The NET PAY for Current period is Correct. Even though Additions are inaccurately lumped under “Deduction” section, the Net Pay for Current period is calculating those additions correctly. But NOT for YTD Net Pay. This indicates that there is a clear systemic issue with either data mapping and/or algorithms.
5)“OTHER PAY” is a misleading term for employees. Those are Non-Taxable Company Contributions and in QB are listed as such. Why do we call those “Other Pay” in Workforce? To an employee, it implies they are receiving pay (technically it is like pay, but that is not how an employee views it because it is not coming to them but rather those are benefits paid by company).
