Hi there, @lauren potter.
I understand you're in a tough spot here, and this isn't something we want you to experience while using QuickBooks.
I've checked here on my end and there's no reported case about this issue. There are times when a browser's cache data becomes full of the frequently accessed web or damaged. To better isolate this issue, let's try signing in to your QBO account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Let me show you how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Once done and it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the issue persists, I recommend contacting our QuickBooks Live Team. That way, they can create a case and forward it to our Product Team for further investigation.
Additionally, you may want to review this article in the future that enables you to extend your time limit before the system automatically logs you out when idling: Change the timeout duration in QuickBooks Online.
Please let me know in the comment on how it goes, and if you have other concerns, you can always include them here. Anytime I'll be around to help. Stay safe and well.
