Hello there, @A-Plusbooks. Thanks for reaching out.
The error you encounter when running the Summarize Payroll Data in Excel Feature is an ongoing issue. Right now, our engineers are investigating what may be causing this. In the meantime, I suggest deleting the QB_Payroll_Link.xlt template and downloading it again as a workaround.
For now, you may want to contact our QuickBooks Support Team to receive updates on this. When you do, provide this escalation number: INV-24874.
To reach them, here's how:
- On your QuickBooks account, go to the Help menu at the top.
- Select QuickBooks Desktop Help.
- Choose Contact Us.
- Enter the issue or topic in the field box.
- Follow the onscreen instructions.
You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.
For additional reference, you can visit this article that contains solutions when unable to export reports to Excel: Fix export to Excel issues in QuickBooks Desktop.
Please let me know if you have other concerns. I'm just around to help. Have a great day.
