I know what you mean. I'm also a small home based business. I think I've had one this year so far that I've noticed. My solution to the problem, however, is not to offer the express NOA option to my clients unless they request it. By not offering the service, I'm not stuck in your situation of now having to monitor the account so that I can follow up and send them the NOA. As well, if you now have to send them the NOA by email (vs a secure email program like e-courier.com), then you have to password protect the document before sending it to insure it remains confidential. If I happen to notice that their NOA hasn't been issued, then I may log in to check and then send my client an email to let them know there is a delay (or the client may contact me about the delay), but at least I'm not obliged by the T183 to do this since that Express NOA option isn't selected.
