I appreciate you for chiming in, Shneor770.
The investigation regarding the bank description shows X characters is still ongoing. With that, I'd suggest contacting our phone support team so we can add you as one of the affected users.
Here's how to reach out to our support:
- Click the ? Help icon.
- On the Assistant tab, you can enter Bank description issue as your keywords.
- Select No.
- You can choose how you'll want to get in touch with the expert.
Once everything's good, you can check this article as your guide in ensuring the transactions match your bank and credit card statements: Reconcile an account.
We appreciate your patience while we are working to resolve the investigation.
