Hi there,
Thanks for posting in the thread and bringing your banking concern to our attention.
As I've checked our records, I've confirmed an ongoing issue with transactions in Chase Bank in QuickBooks Online (QBO). I suggest contacting our Customer Care Team so they can add you to the list of affected users. From there, you'll be notified once this issue gets resolved.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
In the meantime, you can utilize the WebConnect feature to download them and import the entries into QBO. This article about uploading events manually outlines the complete instructions on how to perform the process.
For future reference, here's a great resource about the best practices when reconciling: Learn the reconcile workflow in QuickBooks.
Don't hesitate to let me know if there's anything else I can do to help. I'm always here to assist. Have a nice day!
