I’m sorry but I can’t quite believe the response I just received from support.
‘The experience has been reported, and escalated to engineering. This feature is currently working as designed. Online banking creates vendors automatically to help categorize transactions. We understand there's a need to have control over this feature, and have asked our engineers to add the ability to turn on or off the feature that auto adds vendors into QBO.
This will be the final communication, and we're closing this investigation. This does not mean we have stopped working on this issue, expect this feature to be rolled out in the new future.‘
On what planet is this working as intended? Why would a software be at liberty to add data to our books that is both unwanted and incorrect. I’m so beyond tired of QBO deciding that a bug is something that is working as intended when clearly - you have a user base speaking out that it’s making their use of the software a crap experience. This is akin to QBO tallying expenses and income BOTH as positive numbers in Class reports and calling it a balance and stating the feature is functioning correctly. It’s not. Why is this product, and its support, so blind to user feedback. Calling it ‘intentional’ and closing the investigation after users ask for an update is just trash support. If this is functioning ‘as designed’, we’re switching to a functioning software with functional design.
WTF.
