I hear your sentiments, Brian. This isn't the experience we want you to have. I'm here to point you in the right direction of support to help you sort this out.
Since the issue persists after trying out the troubleshooting actions above, I recommend contacting our Customer Support Team. They can safely have a screen-sharing session with you to find the root cause of this issue and a possible fix.
Here's how:
- Go to the Help menu, then select QuickBooks Desktop Help.
- Select Contact Us.
- Please give a brief description of your issue, then select Let's talk, and then choose a way to connect.
You can check our available hours when contacting support to ensure we address your concern promptly.
On top of that, you can read the resources from this link as your guide while tracking your QBDT entries in the future: QuickBooks Desktop help articles.
If you have any further questions or concerns about QBDT-related tasks, please know that you can always tag my name. I'm here to help you in any way I can.
