Hi there, Florinda. I see the urgency of getting the issue resolved.
Thank you for sharing the results after following the suggestions above. Since all the troubleshooting steps didn't work, I recommend contacting our QuickBooks Support Team. I know you already called them, but only they have the tools to investigate this further and provide additional troubleshooting steps. They can also create an investigation ticket if other users are experiencing the same. To reach them, please follow the steps below:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
You can also check out this article for another way of contacting our support team and its support hours: QuickBooks Desktop Support.
Feel free to comment below with questions or concerns besides the Loan Manager issue. The Community team is always here to help you out. Keep safe
