Hello there, @acspw. I'll point you in the right direction to get this sorted out as soon as possible.
Before anything else, know that I understand the urgency of this matter and that this isn't the type of experience we'd want you to have here in QuickBooks Desktop (QBDT). I'd recommend contacting our Customer Care Team. They have the tools to access your company in a secure environment and proceed with further investigation to determine the root cause of the problem. I'll write down the steps below to get you going.
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.
For more details, please feel free to see this page: Contact QuickBooks Desktop support.
Additionally, I've got this article to help you manage your bank transactions in QBDT: Add and match Bank Feed transactions in QuickBooks Desktop.
@acspw, please don't hesitate to let me know how it goes. I'll be here, ready to provide further assistance. Take care, and have a good one!
