Hello there, @sm6.
I can see the urgency of resolving this as soon as possible to get you back in working order. To ensure that this gets sorted out, let's make sure that you're using the supported QuickBooks Desktop version and that it's updated to the latest release.
Moreover, if you use Advanced Mode in bank feeds, you need to sign in to your Intuit Account or switch modes. Import of web connect files (.qbo) requires you to sign in to your Intuit Account within QuickBooks Desktop.
On the other hand, if the issue persists, I recommend contacting our QuickBooks Desktop Support Experts. They can securely review your account to furtherly investigate your situation and provide you with a timely resolution.
Moreover, I'll also share this link where you can search for articles that can serve as your reference to guide you manage your QuickBooks file: QuickBooks Desktop Help Articles.
I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with managing your QuickBooks file. The Community team always has your back. Keep safe.
