I appreciate you for joining the thread and sharing your concern, @Micki V.
We'd love to help you achieve your goal, but I need more information to help me get on the same page. Would you mind telling me more about it? May I know what your specific bank institution is? This way, we can verify if there's a reported issue about this matter.
Also, can you give more details about the query you've added above? Any additional information will get us closer to the resolution.
I appreciate any details you can provide. I'm looking forward to your reply. Have a great rest of the day.
