JamesAndrewM
Moderator

Banking

I understand how you feel, @pturzo. Know that this isn't the experience we want you to have while utilizing the service. 

 

I checked here and see that the problem has been resolved for all impacted companies. Since this is still happening on your end, I recommend contacting QuickBooks Online Support to report the problem. Please follow the steps provided to Contact Support:

 

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Select either tab: Assistant or Talk to a Human.

3. Search or select Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

You may visit these links to guide you on how to categorize your transactions and reconcile your account flawlessly:

 

 

Please let us know if there is anything that we can do to assist.