I appreciate you contacting our support team to fix your issue, @crystalw82.
I want to ensure this issue gets resolved so you can get back to working order.
Updating your Financial Institutions Directory (FiDir) in QuickBooks Desktop will help you fix your issue. This will make sure you have the latest info from your financial institution.
To begin with, let's create a backup copy of your QuickBooks company file and update your QuickBooks Desktop to the latest release.
Once done, let's update the FiDir. Here's how:
- Go to the Banking menu, then select Bank Feeds.
- Select Bank Feeds Center.
- Click the Refresh account(s) icon or choose Sync all for this bank from the dropdown.
If you get the same result, you'll have to manually update each file location for each QuickBooks version. To do so, you can check out this article for the detailed steps and information: Update the Financial Institutions Directory in QuickBooks Desktop.
@KJG27, I'm happy to know that the troubleshooting steps shared by my colleague Rasa-LilaM above resolved your concern. Please know that the Community is always open to help you again if you have other concerns about QuickBooks.
Thank you for posting here in the Community! Feel free to come back to this post if you have other concerns with QuickBooks. I'm always here to help.
