Banking

Carneil_C · ‎March 28, 2023

Thanks for bringing this to our attention, @jeffbean.

Getting this fixed is our top priority. Rest assured, I'll route you in the right direction for support to ensure your query with your banking transactions will be taken care of.

As I've checked here on my end, we've found an ongoing investigation into this issue. I suggest contacting our Customer Care Support. They can add you to the list of affected users and notify you once we have a potential solution.

Here's how you can reach out to them:

Go to Help (?), then click Search.
Select Contact Us.
Please enter your question and tap Continue.
Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.

We're researching this issue and hope to have new information for you soon.

While waiting for a fix, we can go to the Categorized tab from the Banking menu and open the created transaction after categorizing the deposit. Then, on the created Bank Deposit, edit the Project.

Also, you'll want to check out these articles for guidance. These can guide you further on how to organize your transactions and reconcile your account flawlessly:

We thank you for your patience and time in posting your concern about your QBO here in the Community. We're always here if you need anything else. Take care always.