Hi there, @Jason_Grant.
Thanks for getting back to us.
Since you still seem to have issues after clearing the cache from your browser, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.
You can use the link I've included below to connect with support:
Please keep me updated. I'm happy to lend a hand if you have any other questions or concerns. Take care!
