It happen sometimes especially we're too busy, Jenn_West1.
The new user should be able to remove the accountant access and add you back as the primary admin.
Since you can't still see the option to delete it, I would recommend reaching out to our phone or chat support teams. They can take a closer look at this and help you make sure you can remove the accountant relationship and go back to the regular QBO account.
Here's how to reach out to them:
- Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then let them know that you want to remove yourself as an accountant.
- Press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Chat option and click on it.
Please check this article to see their business hours and other contact details: QuickBooks Online Support.
For more information and guidance about managing users, feel free to check out these articles as well:
Let me know if the support team as able to help you remove the accountant access. You can also post more questions if you need anything else.
