Hi there, @Impuestoseguro.
It might be that you're profile isn't set as admin. Let me guide you on how to check for this by going to the Company option on the above panel of your QuickBooks Desktop.
Below are the detailed steps:
- After going to the Company option, select Users.
- Choose Set Up Users and Roles.
- Check in the Roles Assigned and Users of it shows Admin (logged on), if not contact the admin assigned on that company file.
Furthermore, press F2 to check the Primary admin email if it's yours and the Primary admin sign-in status if it shows Signed in.
You can also check and manage your account through Customer Account Management Portal) CAMPs. Ensure that the admin account is signed in, for you to log in to CAMPS, which will show your email access.
Feel free to read this article for more details: Update or change your Intuit Account login information.
Don't hesitate to reply to this post if you have more questions about managing your QuickBooks Desktop account access. I'll be happy to lend a hand. Keep safe and have a good one!
