I would fee the same way when something is working unexpectedly, @jdalley.
If you have done the steps outlined by my colleagues above, but the issue persists, I suggest contacting our support team directly. They have the tools to check your account in a safe environment to help further investigate and find the root cause of your concern.
- Sign in to your QuickBooks Online company.
- Select the Help (?) menu.
- Choose the Assistant tab.
- Click the Talk to a human option.
- Select Get help from a human.
- Click either Chat with us or Have us call you button.
I've added these articles you can utilize in the future to help you manage banking transactions and resolved unexpected behavior when trying to update your bank transactions:
Don't hesitate to let us know if you have further concerns with vendor lists on your banking page. The Community is open to lend a helping hand. Keep safe!
