Hi, TColumbia.
I appreciate the screenshot you've provided. Allow me to take over and get you pointed in the right direction.
I'd like to check this for you and get it taken care of myself. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since Community platform is a public forum.
I know you've already called in. However, I still suggest getting in touch with our QuickBooks Desktop Support to have this re-investigated.
To reach us, please follow these steps:
- Sign in to your QuickBooks Online Company.
- Click (?) Help at the upper right corner.
- Select Contact US on the pop-up.
- Enter what you're needing assistance within the How can we help? field and choose Continue.
- Click Get a callback.
- Enter your contact information.
- Select Call me.
Fill me in if there's anything else I can help you with downloading transactions in QuickBooks.
