Yes, you're correct, simeonshigg.
We're unable to reach out to you outside of this forum since we don't have access to your contact details. Not to worry, we have designated supports that you can contact to ensure you're able to connect your bank account to the program.
Here's how to contact our support team:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
To ensure that you'll be assisted on time, please see our support hours.
In the meantime, you can manually upload your transactions to QuickBooks Online.
Additionally, I've added this article that'll help you review downloaded bank and credit card transactions and put them in the correct accounts: Categorize and Match Online Bank Transactions in QuickBooks Online.
Please keep us posted if you need additional assistance managing your QuickBooks account. We're always here to help you out.
