Hi Roland12,
I'm stepping in to provide information about messaging another user.
For some reason, private messaging is temporally disabled in the Community. The only way to communicate with other users is to reply to their posts.
On the other hand, I can see that this concern has been going on for some time. It would be best to contact our QBO Support Team so they can review your cases and check the issue further using more tools.
I can also cater to your questions here.
