I want to ensure this is taken care of, @wes.
Since the issue persists after trying the troubleshooting steps provided by my colleague above, I suggest reaching out to our Customer Support Team. They can get into your account in a secure environment and check the cause of the problem.
Here's how:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options for connecting to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Visit these articles about organizing bank transactions and reconciling accounts in QuickBooks:
Reach out to me if you still have banking concerns in QuickBooks. I’ll be more than happy to help.
