Hi, weslaughton.
I've got some troubleshooting steps for you to perform to get around this issue and display your Shopify payouts on the banking page in QuickBooks Online.
There are times when too much historical data from the browser causes discrepancies that affect your QuickBooks performance. That said, I'd recommend logging into your account using a private window. Thus, it doesn't use the existing cache files that can help us determine if this is a browser-related issue.
You can use these keyboard shortcuts to open a private window, depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If the payouts are already showing up on the banking page, you can go back to your original browser and clear its cache to start fresh. Alternatively, use another supported and up-to-date browser to narrow down the results.
If the issue persists, I'd advise contacting Shopify support. It ensures that your Shopify with onesaas is properly synced and mapped in QBO. They have tools to evaluate further and provide potential solutions. You can find their updated contact information on their page.
In addition, feel free to visit this article if you want to learn more about managing your transactions seamlessly: Categorize and match online bank transactions in QuickBooks Online.
Keep me posted if you have questions or concerns about managing your transactions in QuickBooks Online. I'll be around for you. Take care always.
