Three payments coming into my accounts were placed on hold and and said action was require. No emails were ever sent to me from quickbooks/ intuit so i had no idea what to do. The information provided next to the all 3 of the "on hold" invoices said that instructions to follow were in my email...agin, no emails were ever sent. My friend Google then told me to check the resolution center, however there was no information there either. Then made the 1st call to support (Abigale), she said there was some type of conflicting information within my account between their system and some software ....support said it was cleared up and they would follow up with me once my case was picked up and being corrected...never happened. 2nd call to support (Sam) a day later; this person said everything was ok looking on my account from their end and clear, but the review still had to be cleared by "the team" and it would occur in 2-3 days. Now, a day later and 3 NEW payments were made to my quickbooks account, only to also be put on hold. NO EMAILS WERE SENT YET AGAIN. NOR DID I RECEIVE ANY CALLS. Just made a 3rd phone call to support (could not understand his name) and now being told that the deposits should be cleared up in 7-10 days. What a hassle you are QB. Sure know how to make your long time customers hate you. My company will now begin to consider other payment systems and software. Good day
