This happened to me too. My workaround is to download the credit card charges to an Excel worksheet (comma separated) from my bank's website. Then I fix the Excel worksheet by putting a minus sign in front of every amount that is a charge (expense). I then upload the Excel worksheet to my credit card account in Quickbooks online. I also had to go through and delete all of the credit card credit entries that were uploaded originally when quickbooks connected to my credit card online. Such a nuisance! Quickbooks really needs to figure out how to fix this. (By the way, I spent an hour on the phone with QBO support, and got nowhere and did several searches and watched several videos before I figured out the workaround on my own.) I would love to hear about any easier solution that someone comes up with.
