I hear you and wish you didn't go through this, @touxx27.
We review payments to ensure everything is alright. However, if payments are taking longer than usual, you can log in to your Merchant Services account to review the status. Successful deposits have Funded status while a Withheld or Batch Deposit Returned status may indicate a deposit issue.
Also, you'll get an email from us with the steps to fix the issue. You can check your Spam or Junk folders if you can't see them in your Inbox.
Thus, I want to redirect you to the right support to get this rectified. They have the ability to trace and review the transactions, so you’ll know why your payments are on hold.
Here are the steps to reach out to our representatives:
- Select the Help menu.
- Type in Talk to a human.
- Select or type, I still need a human.
- Click Get help from a human and select how you want to reach them.
These resources will give you information about payment holds. It also includes several articles to help you learn more:
Your patience here has been so important. Please don’t hesitate to leave a message if there anything you need about QuickBooks payments. Always take care!
