Banking
Thanks for following up with the Community, GlobalMind. I'm happy to hear disconnecting and reconnecting the account worked for you.
I've reviewed our investigation (INV-78627) about the sync all option not working and can confirm it's still ongoing. Intuit's Product Investigations team has left some notes on the investigation, detailing what's going on and what can be done as a workaround.
Their notes confirm that when Chase updated to their newer connection method, they discontinued support for the sync all option in QuickBooks bank feeds.
For the time being, Intuit has submitted feedback to Chase about this topic. As a workaround, you'll have to manually sync each affected account one at a time.
If you haven't reached out to our Customer Care team and had your account added to Intuit's list of affected users for this investigation, I'd recommend doing so. This ensures you'll receive email notifications about any updates relating to it.
They can be reached while you're using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available. I'd also recommend giving them our investigation's case number (INV-78627), that way they'll be able to pull it up quickly and see what you're experiencing.
Please feel welcome to send a reply if there's any questions. Have an awesome Thursday!
