Hello, BillWCH and GlobalMind.
I know how you feel when the bank feeds don't work as expected. Since Chase Bank upgraded to the newer connection, some users have been experiencing issues connecting, but others have not. With this, we have already sent feedback, and rest assured that our engineers are working on a solution.
Just to be sure, have you tried uninstalling and reinstalling QuickBooks Desktop? If not, proceed with the clean install process as it may work for you, as it worked for ThisIsBad.
Before you proceed, please ensure to do the following steps below:
Then, uninstall QuickBooks. Here's how:
- Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
- Select Programs and Features or Uninstall a Program.
- From the list of programs, select the version of QuickBooks Desktop you want to remove.
- Click Uninstall/Change and then Remove. Then Next. If you don’t see this option, sign out and sign back into Windows as an admin (or a user with admin rights).
Once done, reinstall QuickBooks. Check out this article for more detailed information: Install QuickBooks Desktop.
After that, update QuickBooks to the latest release to have the most recent features and fixes. Then, connect bank feeds again.
Alternatively, you can manually download web connect files for each account to bring them into QuickBooks Desktop.
If you have not yet been added to the list of affected users, I recommend contacting our QuickBooks Desktop Support. This guarantees that you will receive an email notification once the problem has been resolved.
You're welcome to post again if you need anything else in QuickBooks. We're available to help you 24/7.
