Beth104
Level 1

Banking

Mjenkins2,

Did you ever get a resolution to your problem?  I've read this entire feed.  I'm having the same problem as you and none of these "solutions" fix the problem.

 

What I think the problem is, QBO algorithm is trying help us match a deposit to the payment so it is not showing all available payments to be matched, just the ones that "could" match within a certain range of this deposit but definitely those payments that are less than the deposit. This appears to be happening when there is a fee deducted, usually for a credit card, from the deposit to make it significantly less than the payments. 

My situation is a credit card payment was made and those funds posted to bank account 1 but the fee is charged to bank account 2 (because fees can't be charged to bank 1). The fee was added to another credit card payment and the sum was deposited together into bank account 2. When I am matching the deposits with payments in bank account 2, the positive payment does not appear because it is $150 less than the deposit due to the extra fee deduction for to the payment made to Bank 1.

 

There has to be something in the coding that is keeping all available payments from being seen. I can see the payment I want to match when I try to match a deposit that is greater than the payment.