Well, Unfortunately the 24hrs. timeframe to receive instructions on how to correct this was, as I feared, a lie It's pretty clear that the customer service agents are trained to just put people off while "escalating" issues to a department that has no way of being contacted. Maybe I'll get another friendly AI response telling me how they understand what I'm going through, etc, etc, etc but will offer absolutely no information that can in anyway be helpful.
I've attached the lovely message I get from the "no" resolution center assuring me "EVERYTHING GOES WELL"
