Thank you for the prompt reply, but please don't thank me for understanding. I am not understanding, and QuickBooks ProAdvisor Support has a record of the incident as well. The rep said it had been escalated. It's likely that support teams won't be able to exactly reproduce the problem because you have to be a real user with real data, including a live bank account with transactions, to demonstrate the problem.
Please ask those trying to recreate to reach out directly to those who are affected. Most are happy to show you what is happening and how. This is not a "just manually sync it" and move on problem. I have supported and recommended QuickBooks for over 20 years, and I now have to tell clients that an upgrade broke a feature they use daily.
As I said, PA Support has record of this as well as screen clips showing the errors. Please let me know that the two departments are collaborating on this issue and not just closing it because it can't be reproduced. I am happy to spend another several (nonbillable) hours showing this to the Product Managers and anyone else who needs to see the error in action. This dismissal and "maybe come back to it later" messaging is unacceptable. You may reach me directly at liz at lizalexandercpa dot com
