Banking

OldToad · ‎November 30, 2022

Hi Roland12

LOL.

Such a simple test too...and impossible for "them" to recreate themselves.

I'll update you on my progress.

Further to my earlier updates, I have received other emails from the person who I had made some progress with, but when I tried to reply to him recently to not be closing the case, I got this "do not reply" auto response.

Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.
Please send new questions through one of the support sites listed below.

To my knowledge, I still had an open case for which I was expecting follow-up emails, however my case was apparently closed. I'm guessing the agent thought all of my issues had been addressed when he said I would get followup emails from the investigation team. I was given an investigation number which they promised I would receive email updates on that investigation. To date, I have "not" received anything further, and to be honest, I feel abandoned, once again. I tried to hold them accountable, and they have failed miserably, so much so, that I don't care anymore.

I'm siding with a belief that, by now, someone surely would know the truthful answer. I'm actually beginning to believe that "they" possibly don't want the truth out there. It's as if "they" are looking at a business model that "they" know will affect some, but not all,customers when they change things. They then know that when the affected customers start asking questions, "they" perhaps, knowingly, have a team of un-informed employees and chat people, too unsympathetic, dare I say, even competent enough, to help customers, which is good for "their" side. It makes me wonder whether the "powers" that be, deliberately hide behind and applaud those same company employees as "Their" useful idiots, that will send useless responses, that "they" know will appear, to the rest of the community, as having been very useful and provided correct answers. The term "smoke and mirrors" comes into mind while I am musing this over. LOL

FWIW ....the following was in the email, I sent to QBO, that was bounced back to me, as I mentioned above. So the case agent didn't read it. Convenient? Deliberate? Helpful?

Thanks

I want you to know that you’ve been the only source for finding out what happened to these attachments. It’s not been easy but you’ve stuck with me. Thanks for bearing with me.

At this point, all I want to know is if the issue of opening attachments, as outlined by myself and so many others, will be returned to the previous behaviour. That answer has not been given to me yet. You have at least acknowledged there is an issue, or a change. You haven’t acknowledged whether this was made intentionally, and if it had been made intentionally, why no one from the help desk knew of it? In my opinion, this has taken a vast amount of back and forth to actually make you aware of the issue and understand why so many are frustrated.

On Nov 24th, I followed up and expected to be hearing from you in the future, or the investigation team. I responded to the first email.

Now, this will be the third identical email that you have sent me. I received two yesterday and the first one was on Nov 24th.

I did reply to the first email that you sent on the 24th. Then, on the 25th, you responded to my 24th e-mail. Inside your 25th email to me, you had this text.

"Anyway, can I mark this case close and replace it with escalated?”

I did not respond to that question, or email, as I thought I made it clear,Nov 25th, I wanted answers.You stated you now know there is an issue. That’s all. You didn’t state how the issue got here or why so many chat people know nothing about it. There’s more to this story than we know.

How can you mark my case closed when the questions have not been answered?

Please do whatever you have to do to address my questions, but I did not expect anyone to be asking if they can mark my case closed until my questions were answered. If the escalation team will provide me with answers I will be happy. However, I’m doubting the escalation team is going to address the inability of your chat/help/ community employees to take ownership of their ignorance and lack of knowledge of this issues, as well as their suggestions, they have made to customers. From where I sit, unless someone, such as myself, keeps looking for accountability and answers, there is not much faith in the online help. This issue should not have been that hard to answer if anyone took the time to look into it.

So when those questions get answered, that would be the time to ask me that question.

Please keep me in the emails until this is solved.

Thanks for understanding.

THAT'S THE END OF THE EMAIL.

"...and that's the end of the story"'

Old Toad...signing out.