FateCandylaneT
QuickBooks Team

Banking

Hello there, @apatahunga.

 

I appreciate you providing information about your concern. If you're currently in Register mode, deleting the statement prevents unwanted transactions from appearing the next time you download a statement. If you don't delete the matched statement, the transactions that weren't matched keep appearing.

 

To fix this, the process depends on the mode you're using. You want to consider switching the banking mode to an Advanced mode. From there, you can refresh your bank feeds to check if there are still duplicate transactions.

 

If the issue persists, I'd recommend contacting our QuickBooks Desktop support. This way, they can conduct further investigation to determine the root cause of this issue. Here's how:

 

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. You'll be provided with a few support options. Select We’ll contact you for callbacks or Message Us to start an instant messaging session.

 

Furthermore, you can refer to this article to help you manage your bank feed transactions: Reconcile an account in QuickBooks Desktop.

 

Feel free to reply below if you require further assistance with duplicated transactions in QBDT. The Community is here to help. Keep safe!