Hello there, @TColumbia.
The last thing I want is to see you leave because of these ongoing concern with your Chase bank’s duplicate transactions. I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing. Banking related concerns usually require troubleshooting steps that need to be performed with more than one attempt and usually takes time to be resolved permanently.
Just as a heads-up, QuickBooks Online connection with Chase bank is a read-only type. Thus, QuickBooks depends on the data that your bank shares with us. From time to time, this connection is interrupted due to the following reasons:
- Bank outage and other scheduled maintenance.
- Update on your bank’s website. If you can’t find your FI, you can Request support for your bank and request it be added.
- If there is a minor or major update in your bank information such as the bank account number.
- Update in your Online Banking Login credentials.
- Disconnecting and reconnecting your connected bank account.
Any of the following reason above may result to getting duplicate transactions once your bank resumes connection with QuickBooks.
For additional insights, you may check out these articles:
I appreciate your patience while we continue working on this. In the meantime, stay tuned to our Community page for new product updates and releases!
