Hello, alliejack.
I checked our system, and verified that the US Bank have changed its URL. This could be the reason why you encountered an error "We couldn't find an account or tax details linked to the info entered"
You may want to call and verify it to your bank about the current URL.
You can also reach out to our support to help you with the process of bringing the transactions in QBO.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Tap Talk to a human.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please check out our support hours to ensure we address your concerns on time.
To keep your accounts and bank data accurate from time to time, I recommend checking these articles for tips and guides:
If there's anything else you need from me, feel free to comment below. I'm always here to help in any way I can. Have a great rest of your day!
