Welcome to the Community, @TClem.
To quickly link an account to your bank and reconcile downloaded transactions in QuickBooks Online, you may set up a bank or credit card account with multiple subaccounts.
You need to know how your bank transmits the downloaded transactions before you may access Online Banking.
- If the transactions download to one account, connect only the parent account.
- Connect the subaccounts rather than the parent account if the transactions download to separate accounts.
It is possible that you accidentally linked both a parent account and its subaccounts, which is why you received the message that the account is already connected.
However, if one of the three accounts you mentioned is a separate account, may I ask which bank is affected and if there's an error message? Also, given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Online Live Support Team. This way, they'll be able to do further investigation into this concern. Here's how:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose how you want to contact our support and fill in the information.
Additionally, I've added an article that might help you how to create subaccounts to keep your chart of accounts organized: Create subaccounts in your chart of accounts in QuickBooks Online.
Please click the Reply button below if you have further questions about linking your bank accounts. We are always willing to assist. Stay safe.
