BTW.... Final thoughts on this experience. If I pursue this too much, you know what they say about doing the same thing over and over and over again?
I chose QBO for the following reasons.
1.I thought it would always update with anything related to accounting/tax legislation and I wouldn’t be needing to load updates manually.
So far …so good.
2. As with any subscription based model, I thought each upgrade would provide better features or options to choose from going forward.
Oops. This current step appears backwards to me, not forwards. Furthermore, as features have changed along the way, I suppose the annoying pop-ups on the working software after each upgrade they have made to changes were not intended to be truly useful and informative? In my way of thinking, any update changes, or possibly perceived downgrades, should be pointed out. Did we miss it? Perhaps a simple message pop-up triggered by your first click on the attachment box that indicates it will no longer open in a new browser would have been extremely useful, if that was their intent? We still wouldn’t like it, but at least we’d not all be trying to wander in the wilderness, searching for answers.
3. If my house burned down, burgled, etc ….I’d have complete comfort knowing that my records were safe.
Always will be a benefit.
4. I could access them from anywhere I had a computer and share with my accountant.
Always will be a benefit.
5. I would be able to use the apps, the ones shown via links in QB, successfully.
Oops. My experience with the previous Square synching “never" got resolved with that upgrade which was forced by them because they said they were not supporting the previous app going forward.
6. Last but not least. The promise of on-line support, just as every other software company seems to say is a real benefit.
This is one that currently really fails, especially from the experiences and different answers we’ve so far encountered. That is why I let you know the progress I had with my case number. To be honest, I’m hopeful the company might read this and learn something. If I were the boss of the team choosing to role out this improvement, I know I would have made sure that my team knew how to help the customer support staff "spin it" to customers and exactly how they were going to tell our customers about this exciting improvement, if that's what it is? Honestly?
