I wish I could make it better, elecuyer.
I've checked our files and I haven't seen any open cases the same as yours.
To get this fix, I'd suggest getting in touch with our QuickBooks Online Support to have this investigated. All account-related concerns are directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
Here's how to contact us:
- Go to the Help menu in QuickBooks, then choose the Search tab.
- At the bottom click on Contact us.
- Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
- You'll be presented with a few options for connecting with Intuit. Select Get a call.
To ensure we address your concern on time, check out our support hours.
Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process:
I'd be delighted to assist you with any banking connectivity issues or banking concerns you may have. Please know you can share them on the Community page at any time. We’ll help you resolve them.
