I couldn't agree more, NH.
Back in the 1990s, I was using Quicken for my business. When we hired our first employee I got the payroll module to add on. Then one day I got a postcard (remember those?) from Intuit saying they had this great new product called QuickBooks, made just for business. I bought version 1.0. The '99 version was the best ever.
I also do the bookkeeping for our small church, so being retired now, that's all I need QB for. I switched to QBO when it came out. The support in the beginning was fabulous. I could get right through by calling the 800 number, and they always fixed the problem immediately, or at least told me why they couldn't.
Now the quality of support is just like other large companies. I have trouble understanding what the reps are saying, and they don't seem to know anything anyway. They are always very nice, and I try to keep my frustration under control. But as can be seen in this thread, they keep telling me to do the same useless things over and over, and seem to be completely in the dark about whether my issue has been reported by other users or might be related to a change in the program.
If somebody tells me one more time to clear my freaking browser cache...
