I have been dealing with an issue for weeks. I use QB with my Bank of America account. QB drastically increased its costs last year, requiring a subscription and getting away from desktop ( this way they can hold your financial info for ransom if you discontinue the subscription). I bought it, but then my bank discontinued the direct connect platform, rendering my qb program useless. I spent 8 hours on hold last week until I finally got a level 2 support person. He tried to connect with the bank, but by then they were closed. I have called every day since to try to connect with a level 2 person, but each time takes at least an hour and I don't have time to sit around. Support is part of the subscription cost and they don't offer it. I wonder if this could be reported to the CFPB.
