Jovychris_A
Moderator

Banking

Thanks for joining the Community, @frankgusmus.

 

I checked my resources and found no reports from anyone now which is relevant to your concern. Freezing screen issues are usually a result of too much historical data stored in your browser's memory.

 

We can remove them in just a few easy steps. Let's start by accessing your QuickBooks Online account through an incognito window to rule out the possibility of a webpage issue.

 

You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's working, I recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

 

Additionally, I've included this reference while editing transactions in QuickBooks: Find, review, and edit transactions in account registers in QuickBooks Online.

 

You can fill me in if you need further assistance with your transactions. I'll be here to help. Have a good one.