Banking
Hi @tinkirbellz9,
I know how important being able to get back on track and use the feature again. An issue like this causes delays to productivity and increases workload.
Let me chime in and assist you with this concern. I can share some updates about the error when matching uploaded receipts in QuickBooks Online.
The investigation is still open, and our team has not declared a specific time frame for the complete fix. Our engineers are still working on it and conducting a further investigation because of the unusual behavior.
Rest assured, we take this issue with urgency and high regard. I recommend contacting support for our team to create a ticket on your behalf.
Once we have an update, our team will send out notification emails. Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.
Here's how you can reach them:
- Click the Help tab in the upper-right corner.
- Go to the Assistant tab.
- Click Get help from a human.
- Choose Chat with us or Have us call you.
Also, did you know you can upload receipts from your computer or Google Drive or email receipts to QuickBooks? I've attached an article you can check out to learn more about it: Upload your receipts to QuickBooks Online.
Drop me a comment below if there's anything else I can help with related to the uploaded receipts. Take care.
