Thanks for joining us here in the thread, @nealinator.
As of now, we don't have a timeline for when troubleshooting will be available to get this issue sorted out. But rest assured, our engineers are aware of it and are doing their best to find a solution to fix this.
For now, I recommend contacting our QuickBooks Customer Care Team. This way, they can add you to the list of affected users, and you'll receive updates once a fix is available. I'll gladly input the steps below so you can proceed. To begin, here's how:
- Access your QuickBooks Online company.
- On the top right corner, click the Help (?) icon.
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Also, please know if you're using Plus, Essentials, or Simple Start. You can reach out to our support from Monday to Friday from 6 AM to 6 PM PT, and on Saturday, you can reach out to our support from 6 AM to 3 PM PT. If you're using QuickBooks Online Advance, you can contact our support team anytime and any day.
Additionally, I've got you this article to help you manage newly added business transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.
You can also check this page to learn more about reconciling an account in QBO: How to Reconcile in QuickBooks Online.
@nealinator, the Community is open 24/7 if you need further assistance getting your receipts into QuickBooks. You can also post here again if you have any additional QuickBooks-related concerns. I got your back. Take care, and have a nice day.
