Helo, rabbi1.
To verify, are we having an issue adding attachments in QuickBooks Online? If so, I've checked her on our records and there's no reported case where customers encounter an error on that. To isolate this error, I'd reiterate Tori B provided us the troubleshooting steps. There are times that the data in your browser is outdated which needs to be cleared to avoid having this error.
If recommended solutions are not working, I'd suggest contacting our Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.
Here's how to contact us:
- Click the Help on the top right.
- Select the Contact Us button.
- Enter your concern.
- Click Let's talk.
- Choose a way to connect with us through, start a chat or get a callback.
Moreover, please see this article for more details on the various file types that we can attach to any transaction in QuickBooks, as well as factors to keep in mind while emailing them: Attachments in QuickBooks Online.
I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. Take care always.
