Banking

Hello, Mjenkins2.

Thanks for getting back to us! I appreciate your time in clarifying more details about the missing payment. I'll take it from here and elaborate more on the process, then make sure you would be seeing the transaction on your checking account. I'll add some screenshots to make things easier. 

I backtracked everything from your first reply down to your recent one. I also took note of my colleague's steps to make sure we're on the same page. 

So, I take it that you've opened your Undeposited Funds account (within your Chart of Accounts), and then clicked on the payment transaction (which leads to the Customer Payment screen). 

To simplify my colleague's response in fixing the issue, we would want to go to the Banking menu instead. Then, let's choose the Make Deposits function. 

This will take us to the Payments to Deposits window. We would want to simply check the customer payment under the SELECT PAYMENTS TO DEPOSIT section, then click on OK. 

This would take us to the Make Deposits window. From there, we would be given an option to select a bank account where we want to deposit the payments to (the Deposit To drop-down menu). So in your case, your checking account. 

All we need to do at this point is to review the deposit and add some other information like a memo. Once we're done, we'll want to click on Save & Close. 

The payment will now be sitting on your checking account, ready to be reconciled. 

Speaking of reconciliation, I see that my colleague has already shared the article on how to reconcile your bank.

If you need some help in reviewing your financials (using reports) before closing out the period, I would recommend checking out this article: Understand reports. 

This thread's still open if you have more questions about handling deposits. Do you have questions on managing other entries or running reports? Let us know and we'll be glad to help you out.