Thanks for joining this thread, @symmarkgroup.
I've checked the investigation status about this issue, and it's already resolved. Let's process troubleshooting steps by repairing your QuickBooks Desktop to remove any data damage and computer issues. Let me walk you through the steps:
- Restart your computer to close unnecessary programs interfering with QuickBooks.
- Back up your QuickBooks company file.
- Select Start and then Control Panel.
- Select Programs and Features. If necessary, choose Uninstall a program.
- Click QuickBooks in the list of programs and choose Uninstall/Change.
- Select Continue, then Next.
- Click Repair then Next. Wait for the Repair to complete.
- Choose Finish. Restart your computer if prompted.
- Don’t forget to download the latest QuickBooks release and the latest payroll tax stable when you open QuickBooks.
During the repair, you may get an error or a message such as Files in use. If you receive these kind of messages, follow these steps:
- Click Ignore (reboot required) then click OK.
- You might have to click Ignore several times. The repair should continue.
- If the Ignore button is unavailable, click Close. After the Repair, restart the computer.
For additional reference, you can check this article on how to fix QuickBooks Desktop (Windows).
If the issue persists, I recommend contacting our QuickBooks Desktop Support Team so they can investigate this further.
Here's how you can contact our technical support:
- Follow the Official Intuit Contact link.
- Select your QuickBooks product.
- Select an issue type from the menu below, you need only to select two options for the contact information to appear.
- Click Start a message at the bottom.
Please let me know how it goes. I'm always here to help if you have any other questions. Have a good one.
